Terms and Conditions

Pricing

All prices on this website are NZ dollars and GST inclusive. Every effort is made to keep prices up to date but Ashford Craft Shop reserve the right to alter a price without further notice.

Privacy Policy

Any information we collect from you throughout the ordering process is used only to process your order. All information supplied to Ashford Craft Shop is considered private and confidential and will not be passed on to a third party. Visitors to our website are recorded using IP addresses for statistical purposes only and are not identifiable. Should you wish to be removed from our database at any stage, please contact us directly

Delivery:

Due to some of our products not being available from the supplier, we may have a delay on your delivery. If this is to happen, we will be in contact with you to confirm the expected date of arrival.

Return Policy:

We are happy to exchange any products purchased from Ashford Craft Shop. If you wish to return any products, please ensure that you are in contact with us, prior to returning your return/exchange item. It is to be returned to us in its original condition, with the original sales receipt within 28 days of purchase.

Exclusions:
We will not pay for any postage charges that may incur when shipping return products back. Damaged labels, or modified products will not be accepted as a return. Sales items cannot be returned or exchanged. Return payment will be given as the original payment method of sale.

Liability

Ashford Craft Shop accepts no responsibility for products not used according to the manufacturer’s/suppliers instructions.

Disclaimer: Colour variations may occur as a result of photography or different computer versions available.