NZ Freephone: 0800 274 3673

Shipping

All prices are in New Zealand dollars

We ship to most countries in the world that are on a normal postal or courier delivery route. However, PLEASE NOTE – Due to Ashford Territory Rights, we are unable to ship any Ashford products into countries in which there is an Ashford Distributor/Retailer available.

New Zealand

Orders placed over $250.00NZD are shipped free with in New Zealand. Orders placed under $250.00NZD incur a shipping charge of $10.00NZD. Small items (pattern leaflets or some knitting needles) that fit into a DLE envelope will be charged at the standard postage rate of $2.50NZD.
Please ensure that when giving details, you include all correct postal/post code information. Ensure to indicate if you are a Rural Delivery (includes RD numbers) or P O Box customer as an admin fee of $5.00NZD will occur, if you fail to do so.

Your shipping charge will be in addition to your order total and will be added after submission.
We ship via Post Haste Courier. Delivery time of 3 – 5 working days. A Track and Trace number is available upon request. Rural Delivery and P O Box numbers will be shipped via NZ Post.

International

International customers (Outside of New Zealand) Postage will be calculated on the weight/dimensions/destination of the order being shipped. Orders are sent by International Airmail only. Delivery time of 4 – 12 days from posting, depending on shipping and destination.

Your shipping charge will be in addition to your order total and will be added after submission.
Please contact us by email within 21 days of the expected or otherwise advised delivery timeframe if your order has not arrived. We will replace or refund based on the result of NZ Post’s investigations. Late claims may not be able to be adequately investigated by NZ Post.

Please note: Import duty varies from country to country according to product, weight and value. It is the purchaser’s responsibility to check their country’s customs and import duty regulations before placing an order with Ashford Craft Shop, and to pay any duties applicable on arrival if requested.