Terms of trade

All prices are in New Zealand dollars

Return Policies

We are happy to exchange any products purchased from the Ashford Store. If you wish to return any products, please contact us prior to returning/exchanging the product. Products must be returned in original condition, with the original sales receipt within 28 days of purchase.

Exclusions: We are not responsible for any postage charges that may incur when returning products. Damaged labels, yarns or modified products will not be accepted for return or exchange. Returned yarn will be weighed to ensure it is the same weight as when it left us. Knitting yarns that do not match the current batch number in store will not be given a refund or exchanged. Sale items cannot be returned or exchanged. Return payment will be given as the original payment method of sale.

Faulty Items

Faulty goods will be replaced, if possible. If replacement is not possible we will refund the item in the same form that payment was made.

Ashford Guarantee

Quality Assurance When you buy an Ashford product you can be assured that you are buying a quality product. The company has been in operation since 1934 and employs experienced and qualified tradesmen and women – many of whom have been with the company for over 25 years. A formal quality assurance program, Q Base, was implemented in 1998 and continues to this day. The Q-Base Code is based upon the ISO 9001 quality system standards. It requires us to implement management disciplines to assure quality of products and services. We are independently audited annually by Telarc SAI, a Systems Certification Body by JAS-ANZ (Joint Accreditation System – Australia and New Zealand) and our performance against eight standards, including meeting customer needs, training, work instructions, continual improvements, are measured and tested.

Payment Options

No order will be dispatched unless payment is received

Internet Banking :: Direct credit.

Credit Card :: American Express, Visa or MasterCard.